Return Policy

We at The Red Balloon Ltd. want you to LOVE your purchase. If for any reason you have questions or concerns, please contact us at


Before returning any product purchased from our online store, you must contact us at with your intention to return or exchange an item.

All returns or exchanges must be returned within 14 days of receipt.

Items purchased at full price may be returned for a full refund. Given that the item is new, unworn, unwashed, unaltered condition, and must have the original tags attached.

Special occasion outfits, Swim, Under Garments, Holiday Items, and Discounted Items are final sale and non-returnable.

All returns should be sent to:

The Red Balloon Ltd.,
1701 Westcliff Drive
Newport Beach, CA 92660

Return shipping charges are non-refundable.
All return shipping charges are the responsibility of the customer.

All returns should be insured for the cost of the merchandise. The Red Balloon Ltd. will not be responsible for lost packages.

In the event your return is denied for any reason, the seller will return the merchandise back to the buyer at the buyers expense.

All returns and exchanges are at the sole discretion of The Red Balloon Ltd.